Airline Name A/L Itinerary must include (To/Thru:) Original Travel Date: Rerouting Rebooking Cancel / Refund Additional Requirements for Refund
Air Canada AC China: Beijing and Shanghai 10-Apr-20 Yes – fare difference/taxes apply 15-Jun-20 Yes N/A
Air Canada AC Hong Kong: voluntary changes 31-Mar-20 Yes Travel must be completed by 15Jun20 No N/A
Air Canada AC Hong Kong: Temporary suspension of Air Canada flights between Toronto and Hong Kong 01Mar20-30Apr20 Yes – via Vancouver various alternative options available for travel within 7 days of original travel date Yes – conditions apply If flight is cancelled
Air Canada AC Italy: Bologna, Milan (Malpensa, Linate and Bergamo), Turin, Venice, Verona, Trieste, and Genoa 31-Mar-20 Yes 31-May-20 No Fare rules apply
Air Canada AC Korea: Seoul (Incheon & Gimpo airports) 11-Mar-20 Yes 15-Jun-20 No Fare rules apply
Air Canada AC Iran: Tehran 31-Mar-20 Yes – fare difference/taxes apply 15-May-20 No Fare rules apply
Air Canada AC Japan 19-Mar-20 Yes – fare difference/taxes apply 15-Jun-20 No Fare rules apply
Air Canada AC S. Korea: Seoul – Temporary suspension of Air Canada flights between Toronto and Seoul 01Apr20-30Apr20 Yes various alternative options available for travel within 7 days of original travel date Yes – conditions apply If flight is cancelled
Air Canada AC Worldwide: All new Air Canada tickets issued between 04mar20-31Mar20 – One-time change fee waived All tickets issued between 04Mar20-31Mar20 Yes – fare difference/taxes apply Travel must be completed within 1 year of making your original booking No Fare rules apply
Air China CA All Air China Tickets (EXCEPT .ca bookings) 01Jan20-29Mar20 Yes Within 1 year of making your original booking Yes N/A
Air China CA Including flights with Air Canada, issued in Canada 11-Apr-20 Rerouting not permitted Within 1 year of making your original booking Yes N/A
Air China CA China: Wuhan only, issued in Canada 01Jan20-29Mar20 Rerouting not permitted 31-May-20 Yes N/A
Air China CA China: Wuhan only, issued in Canada Rerouting not permitted No Refund only Yes N/A
Air China CA Other destinations on Air China, issued in Canada On/after 01Jan20 Rerouting not permitted Refund only Yes N/A
Air China CA Air China cancellations, issued in Canada 28-Mar-20 Rerouting not permitted Within 7 days of original travel date Yes N/A
Air France AF Any destination in Air France network 03Mar20-31May20 Yes – fare difference/taxes apply Up to and including 31May20 Yes Fare rules apply
Alitalia AZ China – Flights operated by other airlines 29-Feb-20 Rerouting not permitted Refund only Yes – conditions apply If flight is cancelled
Alitalia AZ Mauritius – Entry Restriction 28Feb20-08Mar20 Yes – any Alitalia operated destination, with airline travel voucher 30Jun20 – must request for voucher no later than 15Mar20 Cancel only Fare rules apply – Airline travel voucher for any Alitalia operated destination
Alitalia AZ Seychelles – Entry Restrictions 25Feb20-08Mar20 Yes – any Alitalia operated destination, with airline travel voucher 30Jun20 – must request for voucher no later than 15Mar20 Cancel only ” Airline travel voucher for any Alitalia operated destination”
Alitalia AZ Kuwait- Entry Restrictions 26Deb20-08Mar20 Yes – any Alitalia operated destination, with airline travel voucher 30Jun20 – must request for voucher no later than 15Mar20 Cancel only ” Airline travel voucher for any Alitalia operated destination
Alitalia AZ Jordan: Entry Restrictions 27Feb20-08Mar20 Yes – any Alitalia operated destination, with airline travel vouche 30Jun20 – must request for voucher no later than 15Mar20 Cancel only ” Airline travel voucher for any Alitalia operated destination”
Alitalia AZ Israel: Entry Restrictions 27Feb20-08Mar20 Yes – any Alitalia operated destination, with airline travel voucher 30Jun20 – must request for voucher no later than 15Mar20 Cancel only ” Airline travel voucher for any Alitalia operated destination”
Alitalia AZ Lebanon: Entry Restrictions 28Feb20-08Mar20 Yes – any Alitalia operated destination, with airline travel voucher 30Jun20 – must request for voucher no later than 15Mar20 Cancel only ” Airline travel voucher for any Alitalia operated destination”
Alitalia AZ Italy: Milan (Malpensa, Linate, and Bergamo airports), Bologna, Genoa, Turin, Venice, Verona and Trieste 23Feb20-08Mar20 Rerouting not permitted Within 7 days from original travel date No Fare rules apply
Alitalia AZ Italy: From USA, Mexico, Brazil, Argentina, Chile, Japan, and India On/after 23Feb20 Yes – fare difference/taxes apply Same travel date – reroute to Italy, Europe or North Africa, without any changes to the Long Haul Flight; fare difference/taxes apply No Fare rules apply
Alitalia AZ Cancelled flights on Alitalia On/after 28Feb20 Rerouting not permitted Within 7 days from original travel date – Must be rebooked by 15Mar20 Cancel only Fare rules apply – can request for voucher from AZ for future travel to any destination operated by AZ, for travel on or before 30Jun20
American Airlines AA China: Beijing and Shanghai January 24 – October 23, 2020 Can change your origin or destination to Tokyo Haneda (HND) or Tokyo Narita (NRT); Can travel February 1 – December 31, 2020; – fare difference/taxes apply Can travel February 1 – December 31, 2020; Changes must be made by October 23, 2020; Travel must start within 1 year of date the ticket was issued – fare difference/taxes apply Yes – conditions apply Request a refund for the segments you haven’t flown if you cancel before your original trip departs
American Airlines AA China: Wuhan January 23 – March 31, 2020 Rerouting not permitted Rebooking not permitted Yes – conditions apply Request a refund for the segments you haven’t flown if you cancel before your original trip departs
American Airlines AA Europe and the Middle East: Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Israel, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom March 11 – May 31, 2020 Rerouting not permitted Can travel March 11 – December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier; Travel must start by December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier – fare difference/taxes apply Cancel and rebook later- Travel must start by December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier – fare difference/taxes apply Refund – fare rules apply
American Airlines AA Hong Kong January 28 – July 1, 2020 Can change your origin or destination to Tokyo Haneda (HND) or Tokyo Narita (NRT); Can travel January 28 – August 31, 2020 or within 1 year of date the ticket was issued – fare difference/taxes apply Can travel January 28 – August 31, 2020 or within 1 year of date the ticket was issued; Changes must be made by July 1, 2020; Travel must start within 1 year of date the ticket was issued – fare difference/taxes apply Cancel and rebook later – Changes must be made by July 1, 2020; Travel must start within 1 year of date the ticket was issued – fare difference/taxes apply. Request a refund for the segments you haven’t flown if you cancel before your original trip departs
American Airlines AA India: Bengaluru, Chennai, New Delhi, Hyderabad, Mumbai and West Bengal March 11 – April 14, 2020 Rerouting not permitted Can travel March 11 – May 31, 2020; Changes must be made by April 14, 2020; Travel must start within 1 year of date the ticket was issued – fare difference/taxes apply Cancel and rebook later: Changes must be made by April 14, 2020; Travel must start within 1 year of date the ticket was issued – fare difference/taxes apply Refund – fare rules apply
American Airlines AA South America, Central America, the Caribbean: Argentina, Aruba, Brazil, Cayman Islands, Chile, Colombia, Costa Rica, Ecuador, El Salvador, Guatemala, Guyana, Panama, Peru, St. Maarten, Uruguay March 16 – May 31, 2020 Rerouting not permitted Can travel March 16 – December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier; Travel must start by December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier – fare difference/taxes apply Cancel and rebook later- Travel must start by December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier- fare difference/taxes apply Refund – fare rules apply
American Airlines AA South Korea: Seoul Incheon February 24 – May 1, 2020 Rerouting not permitted Can travel February 24, 2020 – June 30, 2020 or within 1 year of date the ticket was issued; Changes must be made by May 1, 2020; Travel must start within 1 year of date the ticket was issued – fare difference/taxes apply Cancel and rebook later – Changes must be made by May 1, 2020; Travel must start within 1 year of date the ticket was issued – fare difference/taxes apply. Request a refund for the segments you haven’t flown if you cancel before your original trip departs
American Airlines AA South Pacific: Australia March 16 – May 31, 2020 Rerouting not permitted Can travel March 16 – December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier; Travel must start by December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier – fare difference/taxes apply Cancel and rebook later- Travel must start by December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier – fare difference/taxes apply Refund – fare rules apply
American Airlines AA Worldwide: No change fee if you bought your ticket before March 1 March 1 – April 30, 2020 Rerouting not permitted Can travel March 1 – December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier; Travel must start by December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier – fare difference/taxes apply Cancel and rebook later- Travel must start by December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier – fare difference/taxes apply Refund – fare rules apply
Avianca AV China After 31Jan20 Yes – fare difference/taxes apply Within 1 year of making your original booking No Fare rules apply
Avianca AV Italy After 26Feb20 Yes – fare difference/taxes apply Within 1 year of making your original booking No Fare rules apply
British Airways BA China: Shanghai and Beijing – cancelled flights To China: up to 31MAY20, From China: up to 01JUN20 Yes various alternative options with British Airways and partner airlines available for travel until 01Aug20 Yes N/A
British Airways BA China: Shanghai and Beijing – voluntary changes To China: up to 31MAY20, From China: up to 01JUN20 Yes various alternative options with British Airways available for travel until 01Aug20 No Fare rules apply
British Airways BA Hong Kong – cancelled flights To Hong Kong: up to 31MAY20, From Hong Kong: up to 01JUN20 Yes various alternative options available for travel until 01Aug20 Yes N/A
British Airways BA Hong Kong – voluntary changes (DOES NOT INCLUDE itineraries with through international connections) To Hong Kong: up to 31MAY20, From Hong Kong: up to 01JUN20 Yes various alternative options with British Airways available for travel until 01Aug20 N/A N/A
British Airways BA Philippines – Between Hong Kong and the Philippines – BA flights to/from Hong Kong with connecting flights on any airline to/from Manila, Clark, Cebu, or Davao on the same ticket 04Feb20-29Feb20 Yes various alternative options available for travel until 04Mar20 No Fare rules apply
British Airways BA Taiwan 01-Apr-20 Yes various alternative options available for travel until 03Apr20 No Fare rules apply
British Airways BA China: British Airways ticket with a flight on China Southern within or to/from China 01-Mar-20 Rerouting not permitted Within 1 year of making your original booking Yes N/A
British Airways BA China: British Airways ticket with a flight on Cathay Pacific or Cathay Dragon between Mainland China and Hong Kong 01-Mar-20 Rerouting not permitted 31-May-20 Yes N/A
British Airways BA Italy: All cities in Italy 25Feb20-15Mar20 Yes – various alternative options with British Airways 25Feb20-03Apr20 Yes N/A
British Airways BA Albania: Tirana 29-Mar-20 Yes – For any change of gateway customer is responsible for any consequential costs to travel from original point, e.g. trains, hotels. To defer travel to a later date same routing – Rebook onto an alternative British Airways service for travel between 30 March and 01 August 2020 No – but for BA-125 ticketed customers yet to start their journey, the value of the original tickets  may be held and used as part payment towards a future booking. This must be redeemed for travel on flights taken within 12 months from the date of the first flight in the original booking The value of the original tickets  may be held and used as part payment towards a future booking.
British Airways BA Argentina: Buenos Aires (Ezeiza International Airport) 28-Mar-20 Yes – For any change of gateway customer is responsible for any consequential costs to travel from original point, e.g. trains, hotels. To defer travel to a later date same routing – Rebook onto an alternative British Airways service for travel between 29 March and 01 August 2020 – fare difference/taxes apply No – but for BA-125 ticketed customers yet to start their journey, the value of the original tickets  may be held and used as part payment towards a future booking. This must be redeemed for travel on flights taken within 12 months from the date of the first flight in the original booking The value of the original tickets  may be held and used as part payment towards a future booking.
British Airways BA Czech Republic: Prague 12-Apr-20 Yes – For any change of gateway customer is responsible for any consequential costs to travel from original point, e.g. trains, hotels. To defer travel to a later date same routing – Rebook onto an alternative British Airways service for travel between 13 April and 01 August 2020 No – but for BA-125 ticketed customers yet to start their journey, the value of the original tickets  may be held and used as part payment towards a future booking. This must be redeemed for travel on flights taken within 12 months from the date of the first flight in the original booking The value of the original tickets  may be held and used as part payment towards a future booking.
British Airways BA Cyprus: Larnaca and Paphos 30-Apr-20 Yes – For any change of gateway customer is responsible for any consequential costs to travel from original point, e.g. trains, hotels. To defer travel to a later date same routing – Rebook onto an alternative British Airways service for travel between 01 May and 01 August 2020 No – but for BA-125 ticketed customers yet to start their journey, the value of the original tickets  may be held and used as part payment towards a future booking. This must be redeemed for travel on flights taken within 12 months from the date of the first flight in the original booking The value of the original tickets  may be held and used as part payment towards a future booking.
British Airways BA Egypt: Cairo 31-Mar-20 Yes – For any change of gateway customer is responsible for any consequential costs to travel from original point, e.g. trains, hotels. To defer travel to a later date same routing – Rebook onto an alternative British Airways service for travel between 01 April and 01 August 2020 No – but for BA-125 ticketed customers yet to start their journey, the value of the original tickets  may be held and used as part payment towards a future booking. This must be redeemed for travel on flights taken within 12 months from the date of the first flight in the original booking The value of the original tickets  may be held and used as part payment towards a future booking.
British Airways BA India: all Indian destinations 14-Apr-20 Rerouting not permitted Rebook onto an alternative British Airways service for travel up to and including 01 August 2020 – fare difference/taxes apply No – but for BA-125 ticketed customers yet to start their journey, the value of the original tickets  may be held and used as part payment towards a future booking. This must be redeemed for travel on flights taken within 12 months from the date of the first flight in the original booking The value of the original tickets  may be held and used as part payment towards a future booking.
British Airways BA Lebanon: Beyruit – cancelled flights From 11May2020 onwards various alternative options with British Airways and partner airlines available – conditions apply various alternative options with British Airways and partner airlines available – conditions apply Yes If flight is cancelled
British Airways BA Spain: all Spanish destinations 14-Apr-20 Rerouting not permitted Rebook onto an alternative British Airways service for travel between 15 April and 01 August 2020 – fare difference/taxes apply No – but for BA-125 ticketed customers yet to start their journey, the value of the original tickets  may be held and used as part payment towards a future booking. This must be redeemed for travel on flights taken within 12 months from the date of the first flight in the original booking The value of the original tickets  may be held and used as part payment towards a future booking
British Airways BA USA: All US destinations EXCEPT to the following cities: Atlanta, Boston, Dallas, Washington DC (Dulles International), New York City (JFK or EWR), Los Angeles, Miami, Chicago (O’Hare International), Seattle, and San Francisco. 11-Apr-20 Yes – For any change of gateway customer is responsible for any consequential costs to travel from original point, e.g. trains, hotels. Rebook onto an alternative British Airways service for travel between 12 April and 01 August 2020 – fare difference/taxes apply No – but for BA-125 ticketed customers yet to start their journey, the value of the original tickets  may be held and used as part payment towards a future booking. This must be redeemed for travel on flights taken within 12 months from the date of the first flight in the original booking The value of the original tickets  may be held and used as part payment towards a future booking.
British Airways BA Austria: Vienna, Innsbruck, and Salsburg 29-Mar-20 N/A To defer travel to a later date same routing – Rebook onto an alternative British Airways service for travel between 01 April and 01 August 2020 No – but for BA-125 ticketed customers yet to start their journey, the value of the original tickets  may be held and used as part payment towards a future booking. This must be redeemed for travel on flights taken within 12 months from the date of the first flight in the original booking The value of the original tickets may be held and used as part payment towards a future booking.
Cathay Pacific CX China: Wuhan only 31-Mar-20 Yes 31-May-20 Yes N/A
Cathay Pacific CX China 31-Mar-20 Yes 30-Sep-20 Yes N/A
Cathay Pacific CX Hong Kong 04Feb20-31May20 Yes 30-Sep-20 No Fare rules apply
Cathay Pacific CX Philippines 04Feb20-30Apr20 Yes 10-Dec-20 Yes N/A
Cathay Pacific CX Taiwan 08Feb20-31May20 Yes 10-Dec-20 Yes N/A
Cathay Pacific CX Israel: Tel Aviv 19Feb20-30Apr20 Yes 10-Dec-20 No Fare rules apply
Cathay Pacific CX S. Korea 25Feb20 – 31Mar20 Rerouting not permitted 30-Sep-20 Yes N/A
Cathay Pacific CX Vietnam 15Mar20-30Apr20 Yes – fare difference/taxes apply 10Dec20 – must be rebooked by 30Apr20; fare difference/taxes may apply Yes N/A
Cathay Pacific CX Cambodia 17Mar20-30Apr20 Yes – fare difference/taxes apply 10Dec20 – must be rebooked by 30Apr20; fare difference/taxes may apply Yes N/A
Cathay Pacific CX Australia and New Zealand 15Mar20-30Apr20 Yes – fare difference/taxes apply 10Dec20 – must be rebooked by 30Apr20; fare difference/taxes may apply Yes N/A
Cathay Pacific CX Europe: Belgium, France, Germany, Italy, the Netherlands, Spain and Switzerland 14Mar20-30Apr20 Yes – fare difference/taxes apply 10Dec20 – must be rebooked by 30Apr20; fare difference/taxes may apply Yes N/A
Cathay Pacific CX Nepal 13Mar20-30Apr20 Yes – fare difference/taxes apply 10Dec20 – must be rebooked by 30Apr20; fare difference/taxes may apply Yes N/A
Cathay Pacific CX India 12Mar20-30Apr20 Yes – fare difference/taxes apply 10Dec20 – must be rebooked by 30Apr20; fare difference/taxes may apply Yes N/A
China Airlines CI China and Hong Kong 30-Apr-20 Yes – fare difference/taxes apply Within 1 year of making your original booking date Yes N/A
China Airlines CI S. Korea 24Feb20-30Apr20 Yes – fare difference/taxes apply Within 1 year of making your original booking date Yes N/A
China Airlines CI Japan 22Feb20-30Apr20 Yes – fare difference/taxes apply Within 1 year of making your original booking date No Fare rules apply
China Airlines CI Singapore 11Feb20-30Apr20 Yes – fare difference/taxes apply Within 1 year of making your original booking date No Fare rules apply
China Airlines CI Italy: Rome – cancelled Flight CI075/CI076 29-Apr-20 Yes Rebook for next available date Yes Original travel dates 02FEB20-29APR20 – ok to refund (even if flight is not cancelled)
China Airlines CI Vietnam: Hanoi – Flight CI793/CI794 11Feb20-30Apr20 Yes – fare difference/taxes apply Within 1 year of making your original booking date No Fare rules apply
China Airlines CI Philippines: Manila 11Feb20-22Feb20 Yes – fare difference/taxes apply 31-May-20 N/A N/A
China Airlines CI Philippines: Cebu 29Mar20-11Jun20 Yes – fare difference/taxes apply N/A N/A N/A
China Eastern Airlines MU China 24Jan20 – 30Jun20 Yes 30-Jun-20 Yes If flight cancelled or if denied boarding
China Southern Airlines CZ China: Wuhan only 29-Mar-20 Yes Within 1 year of making your original booking date Yes N/A
China Southern Airlines CZ China: Excluding Wuhan (excluding routes that include Europe) 10-Jun-20 Yes Within 14 days of original travel date Yes N/A
China Southern Airlines CZ CZ Itineraries involving other carriers’ flights 10-Jun-20 No – Refund only Refund only Yes N/A
China Southern Airlines CZ Cancelled flights between Mainland China and North America and Hong Kong, Macao, and Taiwan 10-Jun-20 Rerouting not permitted Within 14 days of original travel date or 10Jun20 (whichever is earlier) Yes If flight is cancelled
Copa Airlines CM Worldwide: CM tickets involving other carriers’ flights 31-Mar-20 Yes Only change fee is waived – Rebooked travel must begin no later than 31Mar20 No Fare rules apply; Hold for future credit / no fee / fare difference applies
Copa Airlines CM China, S. Korea, and Italy 31Jan20 – 15Jun20 Yes – fare difference/taxes apply 15-Jun-20 No Fare rules apply – Can retain ticket as credit for future travel – taxes and fare difference will apply; Travel must begin no later than 31Dec20
Delta Air Lines DL China and S. Korea: Beijing, Shanghai, Seoul 25Feb20-31May20 Yes – fare difference/taxes apply 31-Aug-20 Yes If flight cancelled
Delta Air Lines DL Italy: All cities in Italy 25Feb20-31May20 Yes – fare difference/taxes apply 31-Aug-20 No Fare rules apply; Can retain ticket as credit for future travel – all fees, taxes, and fare difference will apply
Delta Air Lines DL Worldwide: All new Delta Tickets issued between 01Mar20-31Mar20, for any destination – One-time change fee waived 01Mar20-25Feb21 Yes – fare difference/taxes apply 28Feb21 – fare difference and taxes apply No Fare rules apply; Can retain ticket as credit for future travel – all fees, taxes, and fare difference will apply
Delta Air Lines DL Worldwide: Systemwide Travel waiver 01Mar20-30Apr20 Yes – fare difference/taxes apply 31Dec20 – fare difference and taxes apply No Fare rules apply
Delta Air Lines DL El Salvador 12Mar20-31May20 Yes – fare difference/taxes apply 31Dec20 – fare difference and taxes apply Yes – conditions apply If flight is cancelled
Emirates EK China, Hong Kong 30-Apr-20 Yes – to Beijing and Hong Kong 30-Jun-20 Yes N/A
Emirates EK Iran: Suspended flights between Dubai and Tehran from 26Feb20 until further notice Yes Within 7 days of original travel date Yes N/A
Emirates EK Bahrain 26Feb20-27Feb20 Rerouting not permitted Refund only Yes N/A
Emirates EK Singapore 28Jan20-31Mar20 Yes Within 28 days of original travel date Yes Fare rules apply
Emirates EK Italy: Milan 01Mar20 – 31May20 Yes – fare difference/taxes apply Up to 30Jun20 Yes N/A
Emirates EK Worldwide: All bookings with Emirates made before 31Mar20 – Change fee waiver For tickets issued before 31Mar20 Yes – fare difference/taxes apply Within 11 months from making your original booking No Fare rules apply
Etihad Airways EY Worldwide: For Cancelled Flights or if affected by an Entry Restriction 30-Jun-20 Yes – to an alternative Etihad gateway 15-Jul-20 Yes N/A
Etihad Airways EY Italy: Milan (Malpensa) – All flights suspended until 30 April. 30-Apr-20 Reroute within same geographical region to another Etihad Airways destination – taxes apply Rebooking with same origin and destination when flights resume Yes Refund permitted only for Hong Kong, Shanghai, Nagoya, Milan and Rome
Etihad Airways EY Italy: Rome – EY85/86 suspended until 30 April; EY83/84 suspended until 30 June. EY85/86 suspended until 30 April; EY83/84 suspended until 30 June Reroute within same geographical region to another Etihad Airways destination – taxes apply Rebooking with same origin and destination when flights resume Yes Refund permitted only for Hong Kong, Shanghai, Nagoya, Milan and Rome
Etihad Airways EY Turkey: Istanbul – All flights suspended from 16 March until 31 March. 16Mar20-31Mar20 Reroute within same geographical region to another Etihad Airways destination – taxes apply Rebooking with same origin and destination when flights resume No Fare rules apply
Etihad Airways EY Jordan: Amman – All flights suspended from 17 March until 31 March. 17Mar20-31Mar20 Reroute within same geographical region to another Etihad Airways destination – taxes apply Rebooking with same origin and destination when flights resume No Fare rules apply
Etihad Airways EY Spain: Madrid and Barcelona – All flights suspended from 17 March until 31 March. 17Mar20-31Mar20 Reroute within same geographical region to another Etihad Airways destination – taxes apply Rebooking with same origin and destination when flights resume No Fare rules apply
Etihad Airways EY Indonesia: Jakarta – EY472/471 Suspended from 18 March until 30 June. EY472/471 Suspended from 18 March until 30 June Reroute within same geographical region to another Etihad Airways destination – taxes apply Rebooking with same origin and destination when flights resume No Fare rules apply
Etihad Airways EY S. Korea: Seoul – For travel on Mondays, Wednesdays, and Saturdays between 30 March to 30 April For travel on Mondays, Wednesdays, and Saturdays between 30 March to 30 April Reroute within same geographical region to another Etihad Airways destination – taxes apply Rebooking with same origin and destination when flights resume No Fare rules apply
Etihad Airways EY Hong Kong – All flights suspended until 30 June. 30-Jun-20 Reroute within same geographical region to another Etihad Airways destination – taxes apply Rebooking with same origin and destination when flights resume Yes Refund permitted only for Hong Kong, Shanghai, Nagoya, Milan and Rome
Etihad Airways EY Thailand: Bangkok – EY406/405 suspended from 21 March to 2 May. EY406/405 suspended from 21 March to 2 May. Reroute within same geographical region to another Etihad Airways destination – taxes apply Rebooking with same origin and destination when flights resume No Fare rules apply
Etihad Airways EY Saudi Arabia: Riyadh, Jeddah, Dammam, and Medina – All flights suspended from 16 March until 31 March. 16Mar20-31Mar20 Reroute within same geographical region to another Etihad Airways destination – taxes apply Rebooking with same origin and destination when flights resume No Fare rules apply
Etihad Airways EY Kuwait – All flights suspended until 31 March. 31-Mar-20 Reroute within same geographical region to another Etihad Airways destination – taxes apply Rebooking with same origin and destination when flights resume No Fare rules apply
Etihad Airways EY Bahrain – Reduced from triple-daily to double-daily until 31 March. 31-Mar-20 Reroute within same geographical region to another Etihad Airways destination – taxes apply Rebooking with same origin and destination when flights resume No Fare rules apply
Etihad Airways EY Oman: Muscat – Reduced from triple-daily to double-daily until 31 March. 31-Mar-20 Reroute within same geographical region to another Etihad Airways destination – taxes apply Rebooking with same origin and destination when flights resume No Fare rules apply
Etihad Airways EY China: Shanghai (Pudong International Airport) – All flights suspended until 28 March. 28-Mar-20 Reroute within same geographical region to another Etihad Airways destination – taxes apply Rebooking with same origin and destination when flights resume Yes Refund permitted only for Hong Kong, Shanghai, Nagoya, Milan and Rome
Etihad Airways EY China: Chengdu – All flights suspended until further notice. Until further notice Reroute within same geographical region to another Etihad Airways destination – taxes apply Rerouting or refund No Fare rules apply
Etihad Airways EY Japan: Nagoya – All flights suspended until 30 June. 30-Jun-20 Reroute within same geographical region to another Etihad Airways destination – taxes apply Rebooking with same origin and destination when flights resume Yes Refund permitted only for Hong Kong, Shanghai, Nagoya, Milan and Rome
IBERIA IB IBERIA: Commercial Policy – Voluntary Changes 01Mar20-30Apr20 Rerouting not permitted From 06Mar20-30Nov20 No Fare rules apply; Can retain ticket as credit for future travel through 31Dec20
Japan Airlines JL China and Hong Kong – Voluntary changes 24Jan20-31Mar20 Rerouting not permitted On or after 20Apr20 Yes N/A
Japan Airlines JL China, Hong Kong, Taiwan, Korea – cancelled flights 04Feb20-29Mar20 Rerouting not permitted Refund only Yes N/A
Japan Airlines JL S. Korea 24Feb20-24Apr20 Rerouting not permitted 30-Jun-20 No N/A
Japan Airlines JL Japan 28Feb20-19Mar20 Rerouting not permitted 29Feb20-20Apr20 Yes N/A
jetBlue B6 Worldwide: Flights booked between 27Feb20-05Mar20 27Feb20-11Mar20 Yes – fare difference/taxes apply 01-Jun-20 Yes Will receive credit with jetBlue Travel Bank Credit, valid for 1 year from the date of issue to be used toward future jetBlue air travel only
jetBlue B6 Worldwide: No Change/Cancel Fees for Previous Bookings – waive change/cancel fees for customers traveling March 10, 2020 through April 30, 2020 March 10, 2020 through April 30, 2020 Yes – fare difference/taxes apply 24Oct20 – fare difference/taxes apply Cancel only Fare rules apply – Will receive credit with jetBlue Travel Bank Credit, valid for 1 year from the date of issue to be used toward future jetBlue air travel only
KLM KL KLM: Global Coronavirus Rebooking Policy 10Mar20-31May20 Yes – fare difference/taxes apply If before 31May20, same booking class (Different booking class or from 01Jun-30Jun, fare difference/taxes apply) No Fare rules apply
Lufthansa LH Italy: Bologna, Genoa, Milan, Trieste, Turin, Venice, and Verona 24Feb20-02Mar20 Yes With any Lufthansa Group (Austrian Airlines, Brussels Airlines, Eurowings, Germanwings, Lufthansa, SWISS, Edelweiss Air) airline until 31Mar20 No Fare rules apply
Oman Air WY Iran: Tehran 24Feb20 until further notice Yes – fare difference/taxes apply Within 1 year of making your original booking No Fare rules apply; Can retain ticket as credit for future travel
Qantas Airways QF China: Beijing and Shanghai 31-Mar-20 Yes Within 1 year of making your original booking Yes Can retain ticket as credit for future travel or request refund.
Qantas Airways QF Entry Restrictions: Customer must provide valid proof that they are impacted by those travel restrictions 31Jan20-30Apr20 Yes – any consequential cost is at the customer’s expense 30Apr20g Yes “Passengers who have commenced their journey are entitled to a refund of the impacted sector/s. Passengers who have not commenced their journey are entitled to a full refund.”
Qatar Airways QR China: Beijing, Shanghai, and Guangzhou – Cancelled flights 31-Mar-20 Yes – via Hong Kong Within 14 days of original travel date Yes N/A
Qatar Airways QR China: Hangzhou, Chongqing, and Chengdu – Cancelled flights 31-Mar-20 Yes – via Hong Kong Within 14 days of original travel date Yes N/A
Qatar Airways QR Hong Kong – voluntary changes 31-Mar-20 Yes Within 14 days of original travel date Yes N/A
Qatar Airways QR Iran: Destination: Doha – From Iran whose final destination is Doha or has an overnight stopover in Doha 26Feb20-15Apr20 Yes within 30 days from the original date of travel after the restriction is lifted Yes N/A
Qatar Airways QR S. Korea: Destination: Doha – From South Korea whose final destination is Doha or has an overnight stopover in Doha 26Feb20-31Mar20 Yes within 30 days from the original date of travel after the restriction is lifted Yes N/A
Qatar Airways QR Qatar: Passengers transiting through Hamad International airport with an onward connection between 8 and 24 hours who were holding confirmed Hotel arrangements 03Feb20-30Apr20 Rerouting not permitted On or before 31May20 Yes N/A
Saudia SV Singapore and Italy On/after 24Feb20 Yes Within 1 year of making your original booking Yes N/A
Saudia SV China 02-Feb-20 Rerouting not permitted refund only Yes (Airline has cancelled and refunded all current bookings)
Saudia SV Saudi Arabia: Entry Restrictions 13-Mar-20 Yes – conditions apply 13-Mar-20 Yes N/A
Singapore Airlines SQ China, Hong Kong and Macao 24Jan20-31Mar20 Yes up to/incl 31AUG20 By Request N/A
SWISS LX Italy: Bologna, Genoa, Milan, Trieste, Turin, Venice, and Verona 24Feb20-02Mar20 Yes With any Lufthansa Group (Austrian Airlines, Brussels Airlines, Eurowings, Germanwings, Lufthansa, SWISS, Edelweiss Air) airline until 31Mar20 No Fare rules apply
Thai Airways TG China: Beijing, Shanghai, Guangzhou, Kunming, Xiamen, Chengdu, Chongqing, Changsha, Zhengzhou, Shenzhen 24Jan20-31Mar20 Yes – fare difference/taxes apply 31-Mar-20 Yes Applies to original travel dates between 24Jan20-29Feb20
Thai Airways TG Hong Kong 224Jan20-30Apr20 Yes – fare difference/taxes apply 30-Sep-20 No Fare rules apply
Thai Airways TG “Japan, Taiwan, Singapore, Malaysia, Vietnam 18Feb20” 30-Apr-20 Yes – fare difference/taxes apply 15-Dec-20 No Fare rules apply
Thai Airways TG Italy: Rome and Milan 25Feb20 30-Apr-20 Yes – fare difference/taxes apply 15-Dec-20 No Fare rules apply
Turkish Airlines TK Iran 23Feb20-31Mar20 Yes – within the same region Must be rebooked by 31Mar20 – new travel date: within 1 year of making your original booking – for new travel dates after 31Mar20, fare difference and taxes apply. Yes Must be processed by 31Mar20
Turkish Airlines TK Saudi Arabia – entry restrictions 27Feb20-31Mar20 Yes – within the same region Must be rebooked by 31Mar20 – new travel date: within 1 year of making your original booking – for new travel dates after 31Mar20, fare difference and taxes apply. Yes Must be processed by 31Mar20
Turkish Airlines TK China and Hong Kong 31Jan20-31May20 Yes – within the same region Must be rebooked by 31Mar20 – new travel date: within 1 year of making your original booking – for new travel dates after 31Mar20, fare difference and taxes apply. Yes Must be processed by 11Apr20
Turkish Airlines TK Tajikistan: Dushanbe – Originating from China, Korea, Afghanistan, Iran or Italy 02Mar20-31Mar20 Yes – within the same region Must be rebooked by 31Mar20 – new travel date: within 1 year of making your original booking – for new travel dates after 31Mar20, fare difference and taxes apply. Yes Must be processed by 11Apr20
Turkish Airlines TK Worldwide: All new Turkish Airlines tickets issued between 06Mar20-24Mar20 All tickets issued between 06Mar20-24Mar20 Yes – fare difference/taxes apply rebooking must be made 5 days prior to original travel date; rebooked travel must be completed by 31Dec20 No Refund not permitted
United Airlines UA China: Beijing, Chengdu & Shanghai 30-Apr-20 Yes – fare difference/taxes apply 30-Jun-20 Yes N/A
United Airlines UA China: Wuhan 29-Mar-20 No – Refund only Refund Only Yes N/A
United Airlines UA Hong Kong 30-Apr-20 Yes – fare difference/taxes apply 30-Jun-20 Yes N/A
United Airlines UA S. Korea 24Feb20-30Apr20 Yes – fare difference/taxes apply 30-Apr-20 Yes N/A
United Airlines UA Worldwide: All United Airlines tickets issued between 03Mar20 and 31Mar20 – One-time change fee waived All tickets issued between 03Mar20 and 31Mar20 Yes – fare difference/taxes apply Within 1 year of making your original booking No Fare rules apply
United Airlines UA Italy: Bologna, Genoa, Milan (Bergamo, Linate, Malpensa), Trieste, Turin, Venice, Verona 27Feb20-30Apr20 Yes – fare difference/taxes apply For new travel dates after 30Apr20, fare difference and taxes apply Yes if flight is cancelled
Virgin Atlantic VS ” Israel: Tel Aviv suspension “ 10MAR20-31MAR20 Rerouting not permitted 01Apr20-30Sep20 Yes N/A
Virgin Australia VA To or From any country with confirmed cases Anytime Yes 30 days from orignal date of travel Yes Can retain ticket as credit for future travel.
WestJet WS Worldwide: Book with confidence policy – Exception #1: Ticketed bookings made up to and including March 2, 2020 ticketed travel date commences before May 01, 2020 Yes – fare difference/taxes apply Travel must commence no later than February 28, 2021; changes must be made up to 24 hours prior to original departure date Yes – conditions apply Can retain ticket as credit for future travel – for exchange up to February 28, 2021.
WestJet WS Worldwide: Book with confidence policy – Exception #2: Ticketed bookings made on or after March 3, 2020 until March 31, 2020 All ticketed travel dates are eligible for bookings made on or after March 3, 2020 until March 31, 2020 Yes – fare difference/taxes apply Travel must commence no later than February 28, 2021; changes must be made up to 24 hours prior to original departure date Yes – conditions apply Can retain ticket as credit for future travel – for exchange up to February 28, 2021.